Ofiter Clientela - Echipa Mobila ING

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Angajator: ING Romania
  • Banci
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 20.03.2018
    Scurta descriere a companiei

    ING is the largest online bank in the whole of Europe and a frontrunner in the transformation of banking. At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them.

    Our story in Romania started in 1994. Here we pioneered the local banking industry, bringing new products and services for local corporate. In 2004, ING extended services to individual clients, with an innovative banking model – ING Self’Bank. Today, ING Romania has over 1,100,000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Sharing the purpose of empowering people to stay a step ahead in life and in business, since 2015, ING Tech Center develops banking solutions in the fields of Core Banking Development, Financial Markets and Data Management for ING Group, including ING Bank Romania. By using the latest methodologies in software development, our fast growing team gathers more than 500 tech enthusiasts who work for international projects that go beyond traditional banking.

    There has never been a more interesting time to work at ING.

    Why work for us? Here’s a snapshot of our perks:
    •People Development
    •Work from Home
    •Wellbeing Programs
    •Global Opportunities
    •Flexible Work Schedule
    •Staff Discounts
    •Agile Way of Working
    •Awesome Culture
    •Future-Oriented Banking


    Care este profilul pe care il cautam?

    -Studii superioare, cunostinte de specialitate;
    -Minim 1 an intr-o pozitie similara (casierie si/sau operatiuni servicii clientela);
    -Cunostinte solide de MS Office;
    -Bune cunostinte de limba engleza – comunicare orala si scrisa.
    -Abilitati de comunicare si relationare;
    -Corectitudine si atentie la detalii, atentie distributiva;
    -Adaptabilitate, deschidere la munca in echipa.
    -Disponibilitatea de a calatori.


    Ce vei face in acest rol? Iata responsabilitatile:

    -Verifici, procesezi / trimiti spre procesare (dupa caz), instructiunile de plata/incasare (fara numerar) primite de la client: ordine de plata, instrumente de debit, schimburi valutare si depozite;
    -Eliberezi instrumente de debit solicitate si gestionezi solicitarilor de emitere a cardurilor Visa/Mastercard Business, a pin-urilor, parolelor, kit-urilor si cardurilor ING Online;
    -Printezi si inmanezi extrase sau confirmari solicitate de catre clienti;
    -Monitorizezi erorile, platile rejectate, refuzuri la plata in cazul Instrumentelor de Debit si oferi informatii telefonice clientilor (tranzactii refuzate, confirmare sold, tranzactii prin IOL etc);
    -Efectuezi incasari si retrageri de numerar la cererea clientilor precum si a tranzactiilor de schimb valutar, conform procedurilor in vigoare;
    -Identifici clientii pe baza documentelor de identitate, prin sistemele disponibile (FABO, Documentum, Record, Freeze List, UHRC etc) precum si raportezi tranzactiile in concordanta cu procedurile de prevenire a spalarii banilor;
    -Consiliezi clientii (persoane fizice / persoane juridice) si gestionezi relatia cu acestia în mod profesionist, oferind produse bancare clienţilor, în concordanţă cu politica aprobata in vigoare.