Join our F1™ Team- Customer Support Representative with Spanish

WPG– has been selected by Formula 1™, as their worldwide contact centre provider. In the next few months, WPG is building a team that will be like the brand itself: Commanding, Charismatic, Audacious & Intense. This is truly a unique career opportunity to join our F1™ team and work with the best fans and the “fastest” company in the world! As a Customer Support Rep, you will be the one representing on of world’s premier brands and most exciting products. F1™ has an unparalleled reputation worldwide with over 500+ million affluent consumers. The overall responsibility will be to receive Inbound calls, handle chats and e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction. We have Full and Part-time openings for both voice and non-voice positions We are offering an excellent compensation package, fun benefits, flexible hours and a world-class multi-media training center/lounge. We are building a fast-paced culture that will be gratifying and “competitive” just like F1 ™ If YOU believe you are the right person to join WPG – F1™.
 

Responsibilities

• Deal directly with customers either by telephone or electronically.
• Respond promptly to customer enquiries and complaints and resolve them accordingly.
• Process orders, forms, applications and requests.
• Assign direct requests and unresolved issues to the designated department.
• Meet Quality and Productivity standards.
• Record details of inquiries, comments, complaints and actions taken.
• Communicate with other departments, as needed.
• This position reports to the Team Leader/Supervisor.

Required Skills Set:

• Full-time Candidates MUST be able to work on the 21 F1™Race Weekends and be flexible with work hours – as Race start time vary by Country.NOTE – Part-time candidates may work a less number of race weekends.

• Able to multi-task.
• Strong team player with a friendly and “competitive” attitude.
• Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a fan’sissue.
• Adaptable and Proactive.
• Hands on attitude.