Customer Care Representative with French

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Angajator: ManpowerGroup Romania
Domeniu:
  • Customer support - Client service
  • Relatii Publice
  • Turism
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 21.03.2018
    Remote work: On-site
    Scurta descriere a companiei

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Cerinte

    - Excellent command of spoken and written French; good command of English is also required
    - Good computer navigation skills with knowledge of Microsoft Office
    - Knowledge about the Travel Domain would be an added advantage
    - Excellent customer servicing skills and customer service focus
    - Very good business writing skills
    - Strong written and oral communication skills
    - Active listening skills
    - Team work / Managing Self / Adaptability
    - Openness to Coaching and Feedback.

    Responsabilitati

    - The main responsibility of this role is to manage online requests for hotel bookings for French customers.
    - Processing hotel bookings using client specific applications and any other systems/tools required to complete the tasks
    - Communicating with client through phone, chat or email to ensure timely processing of booking requests
    - Sending booking confirmations/vouchers to the concerned departments/client
    - Updating the systems with relevant information
    - Self-performance management

    Alte informatii

    Benefits:

    - Competitive salary remuneration
    - Attractive non-financial benefits package
    - Bonus for French skills
    - Bonus for performance
    - Private medical insurance
    - Lunch tickets
    - Full-time and indefinite employment contract
    - Professional and continuous training
    - Building a career within a multinational team.

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