Agile Delivery Manager
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Angajator: | rinf.tech |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Manager |
Orase: |
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Actualizat la: | 21.03.2018 |
Remote work: | On-site |
More than 13 years have passed from 2006, when our adventure begun. Our purpose was to become a reliable partner for businesses and organizations that aim to grow and architect their future within their industry and outside of it.
We are passionate innovators, with a taste for creativity, brave vision and out-of-the-box thinking. This is why we built partnership with some of the leader companies in Robotics, Automotive and Computer Science.
During the last years we developed our own product: MATT, the robot for automated QA testing. We are now living a wonderful adventure promoting MATT, sharing ideas and getting in touch with a diverse and enriching constellation of enterprises.
The quality of our work and the trustworthiness of our brand made us into who we are now: an organization composed of over 400 skilled, diverse, enthusiast and motivated people, with a variety of technological expertise, working in an inspiring and creative environment. We deliver innovative digital products and services, supporting our partners’ growth and consequentially growing ourselves.
People & Culture
At RINF TECH you'll find a team of people that embrace and encourage diversity, that are driven by passion for performance. We welcome initiative with enthusiasm and encourage people to follow their intuition and build a solid argument for the thing they believe in. Your voice is heard! We are a driven and inclusive team, whose purpose is to make our clients lives easier and their companies successful. The most important thing is that we value our people, not only as employees, but as individuals: we support and appreciate each personality, because for us different is unique. We are passionate about technology. Our hobby is also our field of work and that shows in everything that we do.
• Experience working in delivery of similar ITIL aligned services to SLAs.
• Working knowledge of relevant technologies such as virtualisation, shared and dedicated hosting.
• Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs
• Highly efficient and well organised with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans
• Managing multiple work streams, internal resources and dynamic client priorities
• Excellent written English. Able to write clear and articulate reports
• Diplomatic and able to remain calm under pressure
• Experience working with Service Level Agreements
• Project Management
• Experience working on service transitions
• Previous experience working with shared delivery teams
• Previous experience working with off-shore or near-shore teams
• Technical background with software development, application support or infrastructure
• Managing day to day delivery of services into clients
• Acting as bridge between client dedicated account teams and shared delivery teams
• Monitoring and management of delivery of services to contracted SLAs
• Managing client communications for incidents and change
• Owning the transition of projects and services into live service
• Ensuring client specific knowledge and processes are understood and maintained for delivery teams
• Acting as single point of contact for your client counterparts for end to end delivery of projects and services throughout the life-cycle
• Managing Continual Service Improvement Programme
• Experience working in delivery of similar ITIL aligned services to SLAs.
• Working knowledge of relevant technologies such as virtualisation, shared and dedicated hosting.
• Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs
• Highly efficient and well organised with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans
• Managing multiple work streams, internal resources and dynamic client priorities
• Excellent written English. Able to write clear and articulate reports
• Diplomatic and able to remain calm under pressure
• Experience working with Service Level Agreements
• Project Management
• Experience working on service transitions
• Previous experience working with shared delivery teams
• Previous experience working with off-shore or near-shore teams
• Technical background with software development, application support or infrastructure
Benefits:
Work from Home
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
An entire Employee Engagement Department dedicated to you
We can't wait to meet you. :)
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