Collection Officers with German needed in Brasov

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

- 0-2 years relevant experience
- Previous experience in Collection/Cash Application, having a transactional role in OTC area;
- Experience with accounting systems; SAP would be a plus;
- Competent Microsoft Office user: Excel, Word and Power Point;
- Written and spoken ability to communicate in German for client interaction (C1 Proficiency required – CEFR standards);
- Ability to solve urgent matters and work under pressure;
- Ability to prioritize and schedule workload;
- Reliable, active approach striving for process improvement;
- Responsible, accurate;
- Team player.

Contact customers via e-mail/phone/fax and initiate collection activities;
Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
Provide necessary information of credit worthiness to customer service when required;
Manage the customer portfolio within the agreed credit terms and credit limits;
Meet cash collection targets keep up-to-date;
Deliver service in line with agreed controls and procedures.
Input notes on payment agreements and diaries follow-up actions;
Reinstate accounts when payment is received;
Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;
Instigate legal proceeding (in-house or external) for accounts that require legal resolution.
Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;
Register invoice disputes;
Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions;

What we offer:
- Competitive salary and performance bonuses
- Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym
- Trainings delivered in classrooms or virtually and access to a mountain of knowledge
- Chance to become a subject matter expert for complex processes
- Possibility to practise your language skills with native speakers
- Opportunity to work with top clients on large projects
- Dynamic, intercultural working environment