Collections Analyst

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Proficiency in one of the languages mentioned in the job title: Dutch, German, Swedish (sought after level, B2 in speaking and writing);
Ease in using English, on a daily basis (B2 level is required);
University graduate-fiancial studies represent a plus; Previous experience in customer service is a plus;
Previous experience in collections, or any other activity related to the financial field is a plus;
Ability to focus on details;
Ability to work efficiently in a team, but also individually;
Good in working with numbers and information;
Driven and enthusiastic personality.

Collection calls, escalation and issue dunning letters to overdue accounts;
E-mail communication;
Dispute resolution;
Recommendations for credits/write-offs;
Reconciliation;
Participate in client and customer conference calls;
Provide customer service regarding collection issues, process customer refunds, process and review account;
Adjustments, resolve client discrepancies and short payments;
Respond to all requests for accounts receivable information or analysis to the client;
Generate and distribute weekly/monthly reports;
Establish and maintain effective and cooperative working relationships with the involved departments.