Customer Care Agent with Italian
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Employer: | Allianz Partners |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 17.05.2018 |
Remote work: | On-site |
Allianz Partners is part of Allianz SE and is represented by three different Allianz operating entities: Allianz Global Assistance (AGA), Allianz Global Automotive and Allianz Worldwide Care. Allianz Global Assistance is the world leader in travel insurance and assistance services. Allianz Global Automotive offers a diversity of extended warranty solutions for car manufacturer companies around the globe and Allianz Worldwide Care provides a global solution for world class international health insurances and services.
Requirements
•Proficient language (minimum Italian B2) and communication skills;
•Medium English knowledge is nice to have;
•Flexibility;
•Pro-activity / problem solving;
•Service and customer orientation;
•Positive and friendly attitude;
•Patience;
•Stress resistance;
•Adaptation to corporate rules and standards;
•Personal organization skills;
•Team-player.
Professional and efficient handling of customer requests by phone or e-mail;
•Checking the validity of issues or complaints and suggesting adequate solutions;
•Forwarding/escalation of critical customer requests/complaints to supervisors or specialists and reporting back to customers on how the inquiry/complaint has been solved;
•Corresponding with customers in a friendly way ensuring a high customer satisfaction;
•Providing context specific information and advice to customers according to internal guidelines and policies;
•Tracking information and change of customer data in the relevant applications;
•Sharing complex cases and challenges with the team leader and other persons nominated as well as helping to improve the overall service quality of the team;
•Coordination with other departments from partner entities in Italy;
•Attentive and active participation in training courses offered by the company;
•Following instructions of the team leader or management of the company.
What we offer:
•Diverse and friendly team;
•Multi cultural working environment;
•Flexible working hours;
•Continuous training with native experts;
•Multiple benefits;
•Personal development plans;
•Modern and spacious office facilities.
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