Employment Administration Team Leader with German

  • Customer support - Client service
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Timisoara
  • Actualizat la: 23.02.2018

    Candidatul ideal

    -Minimum a bachelor’s degree
    -Commercial education background as well as experience at Human Ressources (min. 3 years)
    -Management Experience (directly or in projects)
    -A broad understanding of the organizational structures of Deutsche Telekom and Deutsche Telekom Services Europe
    -Working independently
    -Good ability to work as part of a team, engagement and personal initiative
    -Maintaining an overview and handling severe work load
    -Language skills: German fluent, English good knowledge
    -Listening skills
    -Strong analytical and problem solving skills
    -Strong verbal/written skills and attention to detail
    -Ability to consistently deliver high quality customer service in a professional manner
    -Taking initiative in a proactive manner to improve own and team work practices;

    Descrierea jobului

    -Leading a Team of approximately 15-22 employees
    -Professional and disciplinary management of the assigned employees incl. all common employee tools
    -Close cooperation with managers of other EAD teams as well as with departments of the back office and production support
    -Ensure service levels of own team
    -Taking over escalation talks
    -Preparation of reports and key figures
    -Intraday steering and prioritization of orders to be done
    -Operational support – project work
    -Team coaching, motivating, mentoring
    -Coordinates and distributes the work of the team and defines team priorities
    -Ensures resource planning (back up, holidays)
    -Supports team in identification of unusual events or consistent problem areas and in issue resolution
    -Promotes team work focusing on customer service;