Community Support Representative - French Speaking, Lisbon

Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.

REQUIREMENTS

Fluent in French
Good knowledge of English (written and spoken)
Currently living in Lisbon or willing to move
High proficiency using computers (typing, quickly navigating between various tools)
Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
Passion for helping others and creating support experiences that exceed users’ expectations.
Ability to troubleshoot problems and find speedy resolutions.
Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
Work time will be shift based totalling 40 hours per week.
Weekend and weekly evening shifts are required.
Night shifts may be required in the future
You’re an Uber evangelist — you care deeply about the product and getting others excited to use Uber.


PREFERRED QUALIFICATIONS

Bachelor's degree or college experience preferred but not mandatory
Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments prefered but not mandatory

WHO YOU ARE

Incredibly empathetic and understanding of users alike. You will be a powerful advocate for Uber’s users and are obsessed with the community experience.
Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
Naturally curious. You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
Word-savvy. You’re eloquent and able to strike the perfect tone, whether you’re explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email.
Passionate. You love Uber. You are driven by helping others and being on the front-lines of a highly visible, fast-growing brand.
Agile. You can move quickly with care. You embrace change and can absorb new information with ease.




WHAT YOU’LL DO

Deliver high-quality service across multiple support platforms (email, chat, phone).
Be a passionate advocate for users while answering any questions that come your way.
Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
Triage issues and escalate them when necessary.

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