Operations and Customer Services Assistant

Employer: British Council Romania
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Iasi
  • Updated at: 25.02.2018
    Short company description

    Careers with British Council Romania
    Be part of a dynamic, international organisation dedicated to making a positive impact on people’s lives.

    The British Council is a unique organisation to work for. We have a commitment to integrity, creativity, mutuality, valuing people and professionalism. We encourage our staff to pursue personal and professional development via training, on-the-job-coaching and individual study.


    •Eager to learn and develop professionally
    •Customer Service orientation
    •Flexibility and ability to multi-task
    •Team working
    •Strong interpersonal skills
    •Fluent English and Romanian
    •Uses IT with confidence
    •Administrative and organizational skills
    •Basic financial skills


    Delivering frontline, phone & e-mail customer services to internal and external customers (answering enquiries, registrations for Exams, Teaching Centre, library, seminars)

    · Communication with customers and stakeholders

    · Exams and Teaching Centre assistance including finance related activities

    · Participation in education fairs and conferences

    · Receiving and handling British Council revenue in cash or by card

    · Ensure all duties are delivered in line with the British Council’s policies.

    · Contributing to the implementation of the Library strategy and administering its collections

    Other info

    We are looking for a dynamic, communicative and highly motivated new colleag to join our team as Operations and Customer Services Assistant.


    Location - Iasi

    Salary - 3776 RON gross/month

    Duration - 2 years (with possibility of extension and a one-month-probation period)

    Closing date - Sunday, 25 February 2018

    Other benefits:

    •Private medical insurance

    •Professional development opportunities

    •Positive and enthusiastic team

    •Multicultural working environment

    Other info:.

    •Do not apply directly with your CV/cover letter. Applications that do not follow the correct procedure will not be taken into account.

    •Deadline for applications: Sunday, 25 February (23:59 GMT UK time). We will not be considering applications received after this date.

    •Please check our website for full details on how to apply.

    Start date: as soon as possible

    Good luck !