Unapplied Cash Analyst, French/Italian Language
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I. Experience: 0-6 months in similar positions
II. Education: University degree
• Fluency in English is a must
• Fluency in any other European country is a plus
• Strong written and verbal communication skills
• Organized and very detail oriented
• Good computer skills (e.g. MS Word, Excel, Adobe, PowerPoint etc)
• Easily builds networks and rapport with diverse groups
• Collaborates cross-functionally to deliver on shared objectives
• Ability to prioritize a busy workload
• Results oriented
• Ability to understand and apply the processes and procedures within the Credit & Collections department
• Makes timely and effective decisions by assessing risk, evaluating alternatives in complex situations
• Quick to recognize situations where change is needed and ability to adapt to change
(a) Daily interacts with internal and external customers by phone or e-mail to apply cash in the agreed time. Uses appropriate communication techniques and unapplied cash procedures to ensure that payments are applied according to department and individual targets;
(b) Analyses, investigates and reconciles transactions on customer accounts to ensure accuracy and completeness of the account information;
(c) Is the first point of contact for internal or external customers in solving unallocated payments situations; understands and clarifies customer issues, uses all the available resources to solve customer problems.
(d) Collaborates with other departments to meet unapplied cash objectives and to solve customer problems. Follow-ups to make sure that customer issues are timely and accurately solved;
(e) Is responsible for decisions in customer accounts in order to apply payments and to maintain business relations with customers;
(f) Is aware of and understands department policies, procedures and processes and proposes improvements that will increase department’s results and efficiency. Uses appropriately all the application tools available;
(g) Timely escalates critical issues on customer accounts after exhausting all the investigation efforts;
timely escalates to manager all issues that might have a negative impact over the department’s objectives.
(h) Ensures adherence to Sarbannes-Oxley & other guidelines and support internal & external audits.
(i) In accordance with our organization’s scope and role, fulfills any other task as assigned by his/her direct manager