Unapplied Cash Analyst, French/Italian Language

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Requirements:



I. Experience: 0-6 months in similar positions



II. Education: University degree



III. Qualifications:





• Fluency in English is a must

• Fluency in any other European country is a plus

• Strong written and verbal communication skills

• Organized and very detail oriented

• Good computer skills (e.g. MS Word, Excel, Adobe, PowerPoint etc)

• Easily builds networks and rapport with diverse groups

• Collaborates cross-functionally to deliver on shared objectives

• Ability to prioritize a busy workload

• Results oriented

• Ability to understand and apply the processes and procedures within the Credit & Collections department

• Makes timely and effective decisions by assessing risk, evaluating alternatives in complex situations

• Quick to recognize situations where change is needed and ability to adapt to change

Responsibilities:



(a) Daily interacts with internal and external customers by phone or e-mail to apply cash in the agreed time. Uses appropriate communication techniques and unapplied cash procedures to ensure that payments are applied according to department and individual targets;



(b) Analyses, investigates and reconciles transactions on customer accounts to ensure accuracy and completeness of the account information;



(c) Is the first point of contact for internal or external customers in solving unallocated payments situations; understands and clarifies customer issues, uses all the available resources to solve customer problems.



(d) Collaborates with other departments to meet unapplied cash objectives and to solve customer problems. Follow-ups to make sure that customer issues are timely and accurately solved;



(e) Is responsible for decisions in customer accounts in order to apply payments and to maintain business relations with customers;



(f) Is aware of and understands department policies, procedures and processes and proposes improvements that will increase department’s results and efficiency. Uses appropriately all the application tools available;





(g) Timely escalates critical issues on customer accounts after exhausting all the investigation efforts;

timely escalates to manager all issues that might have a negative impact over the department’s objectives.



(h) Ensures adherence to Sarbannes-Oxley & other guidelines and support internal & external audits.

(i) In accordance with our organization’s scope and role, fulfills any other task as assigned by his/her direct manager