HR Contact Center Agent

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Angajator: Societe Generale European Business Services (SG EBS)
Domeniu:
  • Customer support - Client service
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 17.05.2018

    HR Contact Center Agent

    Your Mission

    The HR Contact Center Agent is responsible for managing the level 1 requests received by phone or email coming from employees and HR representatives of the entities served by the European HR SSC.

    Your Role in a Nutshell

    • Receives HR related requests (phone or email) from the employees and HR representatives of the clients;
    • Registers the received request in the ERM system for future references;
    • Analyses and classifies all the received requests in order toestablish who will manage them;
    • Assists the clients with indications if needed for self-service options;
    • Solves all the requests in his area of activity according to the agreed deadlines;
    • Identifies and communicates the potential risks associated with his activity to the team leader or manager;
    • If the requests can not be solved at Level 1, the requests will be escalated to Second Level.

    A little about You

    • Bachelor degree;
    • Familiar with Microsoft Office (Excel, Word, Power Point, etc.)
    • Previous internships or volunteer experience would be a plus;
    • Previous call center experience would be a plus.

    We also value

    • Excellent communication skills;
    • Detail oriented and flexible;
    • Dynamic and motivated;
    • Strong customer service and listening skills.

    Besides a career what else we offer

    • Competitive remuneration based on qualifications and seniority;
    • Yearly bonus per company policy;
    • Discounts for retailers;
    • Medical services and life insurance;
    • Private pension contribution;
    • A modern working environment: open, informal, fun atmosphere ;
    • Continuous training and development programs.

    Société Générale European Business Services is looking for high standard professionals ready to commit on a long term basis, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit.

    For more Job Opportunities, please visit our website http://www.sgebs.com/career/