Sales Assist Analyst with French

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.05.2018
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

    With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.

    Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.

    Requirements

    - Fluent in French and English;
    - Bachelor Degree in economics
    - Excellent customer service skills;
    - Self-directed learner: capable of ramping up quickly and learning & leveraging current tools and processes;
    - Ability to follow instructions, review team process documentation and provide knowledgeable feedback;
    - Attention to details;
    - Problem-solving skills;
    - Organizational skills – prioritization and time management skills;
    - Proactive attitude;
    - Communication skills;

    Responsibilities

    Lead proposal process from post-service request through fulfillment.
    Write, edit, proofread, design, and format assigned customer-facing artifacts, (e.g. Budgetary Estimates, Proposals, Statements of Work)
    Support and work with other team members to develop and complete high-quality artifacts and other specific proposal tasks associated with the Proposal -
    Manager/Specialist role:
    - Set up and manage collaboration sites on SharePoint
    - Facilitate status calls
    - Create/manage schedule, author process/guidance documents, and maintain templates/artifacts associated with this position.
    - Contribute and maintain database/knowledgebase/archive of reusable guidance, templates, references, and other pre-approved, customer-facing content.
    - Complete weekly report on requests/opportunities
    Assist Client Sales personnel in providing a world-class service to our main enterprise customers and partners.
    - Provide quality delivery of service center catalog items in line with catalog process descriptions and SLAs through attention to detail, ownership of issues and follow-through. Deliver on service center pilot services, per prescribed guidelines.
    - Carry out regular quality reviews
    - Ensure services are delivered to the agreed OLAs/SLAs.
    Building Relationships
    - Work with the service center delivery leads and delivery managers to resolve escalations and to improve internal processes & policies;
    - Collaborate with client delivery personnel to deliver consistent and predictable delivery of services in the catalog that contributes to high customer satisfaction.

    Other info

    We offer:
    - Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
    - Access to a global network of knowledge and resources;
    - Extensive training through a variety of methods – online, classroom, etc;
    - Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
    - An experienced Career Counselor to guide you and check on your progress;
    - Interesting and challenging work for the world’s leading companies – our clients;
    - Professional growth opportunities that recognize individual contributions and performance;
    - A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;
    - Relocation package for candidates from other cities/ countries (if applicable).