Client Service Delivery Specialist – Contract Set up and Assembly

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

• Bachelor degree or 3 years diploma with preferable experience on Service Now / any ticketing system
• Good communication and written skills in English
• Client/Customer handling experience
• Proficient in Metrics and Reporting
• Proficient in MS Office including MS excel, word and PowerPoint
• Should be capable to take initiatives, team player
• Should be capable to do training with customers
• Good interpersonal skills
• Good People management skills and feedback giving skills
• Self motivated and capability to motivate teams/ colleagues
• 3 to 4 years of relevant experience
• Incident Management preferably in electronic and hi-tech industry
• Prior experience in Service Now/any ticketing tool is highly preferred
• Possess excellent analytical skills and team player skills
• Familiar in client facing activities

• Responsible to follow a defined process to pick up requests from the dispatch, log into Services Connect tool, create deals in the CompassOne tool, then assemble the contract after approval is provided. The supplier resources will facilitate the deal through all approvals in the CompassOne tool through to Agreement Setup
• Stay current on new process changes and/or tools changes/updates related to this service to support with all the required updates
• CompassOne Deal creation and workflow facilitation
• Draft Contract for review
• Ready for Signature Contract
• Fully Executed Contract

We offer:
- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;
- Relocation package for candidates from other cities/ countries (if applicable).