Junior Technical Support Engineer with Italian (Timisoara)

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Employer: FB Talent Search
Domain:
  • Customer Support - Client Service
  • Education - Training
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 08.02.2018
    Short company description

    FB Talent Search is a recruitment solutions provider and executive search company, a team of passionate and experienced consultants with deep knowledge and experience in the local and international market. We are based in Timisoara, Romania and specialized in technical recruiting (IT or engineering) and executive search for permanent positions

    Requirements

     Good communication skills
     1 year experience working directly with customers (a previously held technical support position would be an advantage)
     Willing to participate in on-call shifts
     Fluent in English and Italian (B2)
     Basic knowledge of Unix/Linux based operating systems
     Basic knowledge of networking concepts
     Basic knowledge of hardware components
     Knowledge of storage (SAN/NAS) platforms management
     Knowledge of virtualisation technologies (e.g. VMware vSphere, KVM, Hyper-V)
     Ability to read and understand source code written in scripting languages

    Responsibilities

     Evaluates, responds and follows-up on customer issues while tracking details
     Provides canned answers and follows documented response scenarios
     Assists customers with hardware component replacements
     Assists customers with software configuration
     Escalates issues to senior level 2 or 3 support staff

    Other info

    * Students are also accepted, if you meet the requirements mention about.
    * Only the candidates how will check our requirements list will be contacted