Senior Operations Specialist at GE Healthcare

Employer: General Electric
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.02.2018

    Key Responsibilities:

     

    • Effectively manage Service logistics activities such as parts orders and deliveries and specialized tools.
    • Responsible for first class communication with external customers and internal Field Service team.
    • Responsible for driving the overall execution of the GEHC customer service contracts. This may include field communications and verification along with contract submission prework..
    • Maintain Install database accuracy by supporting field team and external customers via phone and email.
    • Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
    • Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
    • Organize the periodical calibration of the tools and measurement equipment and document the quality audits when needed.

    Qualifications/Requirements:

    • Minimum College degree in related field (management studies, logistics, economics, etc.)
    • Experience working in a similar type role in an Operations capacity. Previous experience in a Logistics function will be a strong advantage.
    • Excellent verbal, written, and communication skills in both Romanian and English
    • Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
    • Experience managing office related activities and strong multitasking skills