Coordination Supervisor

Key responsibilities:

•   Implements and monitors all processes and procedures in Coordination department;

•   Coordinates the team’s activities to ensure effective allocation of work and use of resources (checks the work volume for the day, e.g.: pending items, FC, LC, reports, makes group allocation for the next day);

•   Checks the shift to see how many emergencies were passed to the next shift and helps the team with the emergencies if needed;

•   Investigates and answers to complaints raised for coordination department;

•   Acts as coordinator whenever the situation imposes;

•    Prepares the weekly and monthly reports for the management team;

•    Organises the team’s working shifts based on business needs and updates the work schedule (with days off, OVT);

•    Plans and organizes coordination meetings as well as presentations, quizzes, trainings for the team;

•    Communicate with the other departments in an efficient and constructive manner;

•    Build up and maintain good working relationships with internal and external clients;

•    Analyse, monitor and evaluate team performance;

•    Set team objectives according to the company’s strategy and take action in order to fulfil them;

•    Propose new solutions to improve team’s performance;

•    Participate in hiring new team members;

•    Identify training and development needs, together with the department’s trainer;

•    Train and develop the team members;

•     Actively supports the quality and training team.
 

Knowledge, Skills & Experience:

•   Previous experience in Travel / Hospitality industry is a plus;

•   Result oriented attitude;

•   Customer oriented attitude;

•   Crisis management skills;

•    Problem solving skills;

•    Good planning and organising skills;

•    Excellent communication skills;

•    Training skills;

•    Advanced knowledge of English;

•   Good MS Office skills.