Coordination Supervisor

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Angajator: G2-Travel
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 27.03.2018

    Key responsibilities:

    •   Implements and monitors all processes and procedures in Coordination department;

    •   Coordinates the team’s activities to ensure effective allocation of work and use of resources (checks the work volume for the day, e.g.: pending items, FC, LC, reports, makes group allocation for the next day);

    •   Checks the shift to see how many emergencies were passed to the next shift and helps the team with the emergencies if needed;

    •   Investigates and answers to complaints raised for coordination department;

    •   Acts as coordinator whenever the situation imposes;

    •    Prepares the weekly and monthly reports for the management team;

    •    Organises the team’s working shifts based on business needs and updates the work schedule (with days off, OVT);

    •    Plans and organizes coordination meetings as well as presentations, quizzes, trainings for the team;

    •    Communicate with the other departments in an efficient and constructive manner;

    •    Build up and maintain good working relationships with internal and external clients;

    •    Analyse, monitor and evaluate team performance;

    •    Set team objectives according to the company’s strategy and take action in order to fulfil them;

    •    Propose new solutions to improve team’s performance;

    •    Participate in hiring new team members;

    •    Identify training and development needs, together with the department’s trainer;

    •    Train and develop the team members;

    •     Actively supports the quality and training team.

    Knowledge, Skills & Experience:

    •   Previous experience in Travel / Hospitality industry is a plus;

    •   Result oriented attitude;

    •   Customer oriented attitude;

    •   Crisis management skills;

    •    Problem solving skills;

    •    Good planning and organising skills;

    •    Excellent communication skills;

    •    Training skills;

    •    Advanced knowledge of English;

    •   Good MS Office skills.