Customer Wizard - with French and English

Employer: APT Resources & Services SRL
Domain:
  • Customer Support - Client Service
  • Tourism
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.02.2018
    Short company description

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 20 de ani pe piața românească de resurse umane, grupul de firme APT este cel mai mare jucător independent din industrie, o concentrare de forțe repartizate armonios pe diferite specializări în aria capitalului uman, a comunicării și a serviciilor SaaS. Cifra de afaceri de peste 24 de milioane euro în 2015 și o medie de 2000 de persoane (majoritatea cu studii superioare), angajate în servicii BPO și misiuni de muncă temporară, au menținut grupul de firme APT în avangarda primilor cinci furnizori de servicii complexe de HR din România.

    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe IT&C, BPO, finanțe-bănci, inginerie, retail, medical & pharma. Am dezvoltat instrumente multidisciplinare de lucru și avem soluții de recrutare rapide și inovatoare, susținute și prin platforma online aptjob.ro. Începând cu 2015, grupul și-a extins operațiunile și în alte două regiuni emergente în piața de HR: Cluj și Brașov, unde funcționează noile sucursale APT.

    Requirements

    -Start date : 19 Feb 2018 or 26 Feb 2018 or 05 Mar 2018
    - Ability to write and speak fluently, clearly and concisely in English and French (both advanced level)
    - Willing to work in shifts
    - Previous customer support experience is an advantage
    - Excellent problem solving abilities
    - Empathetic and can communicate in a caring and friendly manner
    - Strong time Management skills and motivation to exceed expectations
    - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    - Strong team spirit with passion and drive to help users and deliver the best in customer service.

    Responsibilities

    Our client, Voxpro is Ireland's largest international provider of customer experience, technical support and sales operations solutions.
    Voxpro partners with some of the world's most exciting, innovative and disruptive tech organizations to support their customers by delivering the world’s best customer experiences.
    Voxpro is a fun and inclusive place to work and boasts of a multitude of social clubs, company parties and charitable activities to get involved in.

    The role purpose is to support customers with their queries. You will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.

    Responsibilities:
    - Deal with members e-mail queries promptly and efficiently, in accordance with company procedures
    - Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
    - Input and access data on multiple systems
    - Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
    - Look at opportunities to make changes and improve the processes where possible
    Job Code : 020218RRM

    Other info

    Benefits :
    - Motivational Salary
    - Meal Tickets
    - Bonuses
    - Taxi vouchers for Night Shift
    - 7 card or World Class
    - AFI Park Club Card
    - 2 Massage sessions/week
    - Private medical services for you and your family members
    - Vouchers for holidays (2 vouchers/year);