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Customer Service with French and English
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Employer: | Prohuman |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 05.05.2018 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Requirements
- Ability to write and speak fluently, clearly and concisely in English and French
- Willing to work in shifts
- Previous customer support experience is an advantage
- Excellent problem solving abilities
- Empathetic and can communicate in a caring and friendly manner
- Strong time Management skills and motivation to exceed expectations
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Strong team spirit with passion and drive to help users and deliver the best in customer service.
- Deal with members e-mail queries promptly and efficiently, in accordance with company procedures
- Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
- Input and access data on multiple systems
- Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
- Look at opportunities to make changes and improve the processes where possible
Benefits :
- Motivational Salary
- Meal Tickets
- Bonuses
- Taxi vouchers for Night Shift
- 7 card or World Class
- AFI Park Club Card
- 2 Massage sessions/week
- Private medical services for you and your family members
- Vouchers for holidays (2 vouchers (300$)/year);
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