Help desk - French

Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.

We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.

Spoken languages: fluent French and English;
Previous service desk and customer care experience;
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit;
Availability to work in day shifts.

- Provide first line technical support (windows, office) with accurate and creative solutions to customer problems;
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from customers;
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Demonstrate excellent customer service at all times.

Financial package: salary, meal tickets;
Medical insurance;
3 to 8 weeks of training at the beginning of the contract, language classes;
Central building office