Help desk - French
PROFESSIONAL, lider pe piata agentiilor de Resurse Umane din Romania, ofera clientilor sai servicii complete in domeniul resurselor umane: recrutare, testare, selectie si plasare de personal, leasing de personal, assessment & development centers, evaluare de personal, audit organizational si training.Cerinte
Spoken languages: fluent French and English;
Previous service desk and customer care experience;
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit;
Availability to work in day shifts.
- Provide first line technical support (windows, office) with accurate and creative solutions to customer problems;
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from customers;
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Demonstrate excellent customer service at all times.
Financial package: salary, meal tickets;
3 to 8 weeks of training at the beginning of the contract, language classes;
Central building office