Technical Solutions Consultant with German & English (Sofia, Bulgaria)

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Employer: TELUS International Europe
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Abroad
  • Updated at: 04.03.2018
    Short company description

    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.

    Requirements

    You are:

    Fluent in German and have a very good level of English
    Person with strong analytical, problem solving and general troubleshooting skills
    Team player and positive thinker
    Passionate about learning and development

    Responsibilities

    Your role:

    To deliver outstanding client service and achieve great customer experience and satisfaction
    To understand user needs and assist with general inquiries, product support and troubleshooting via phone, e-mail and chat
    Tech-savvy and willing to gain and share knowledge


    We offer:

    Stable job and career development opportunities
    Competitive salary for the local market
    Great relocation package: Airplane Tickets/ Transportation from Airport/
    Up to one month Free Accommodation in a hotel
    Special Discounts & Offers (Food vouchers, Multisports cards, etc.)
    Additional health insurance
    Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
    Positive international working environment (Relax zones, PlayStation and billiard corners)
    Continuous support and learning
    Employee referral Bonuses
    Supportive work-life balance policies
    Employee Relations team to help new hires integrate in the local lifestyle and culture
    We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives


    It sounds like the perfect job for YOU, SEND us your CV!

    * Only candidates eligible to work in Europe will be contacted.

    Other info

    TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

    TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections. For more information, please visit: