Commercial Channel Admin with French

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client a well-known leader in personal systems and printing, we are looking for a Commercial Support Representative with French language.

Requirements:

- Preferably 1 year of experience in customer support services;
- Higher education, preferably economics/commercial/technical studies;
- English and French – advanced level;
- Solid knowledge of Microsoft Office, especially Excel, also Access;
- Excellent verbal and written communication skills;
- Attention to details;
- Strong troubleshooting, analytical, and communication skills.

Responsibilities:

- Investigates and retrieves the necesary information to solve requests or queries from partners or other internal teams, using resources, applications and electronic means available to the team, within the deadlines;
- Manages end to end the relationship with partners by taking over their requests from the submission and up to finding and applying the correct and appropriate solution;
- Solves financial and logistic partners requests and is responsible to initiate necessary actions for the functionality of internal processes;
- Preparing/analyzing reports agreed with the direct manager (for example: performance indicators, quality reports, data investigation or collection within projects in progress).

Job Code: 011117RMR