Inside Sales Representative

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Employer: Federal-Mogul Motorparts
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Engineering
  • Job type: full-time
    Job level: > 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.03.2018
    Short company description

    Federal-Mogul Corporation is an innovative and diversified global supplier for quality products, trusted brands and sustainable solutions to manufacturers of automotive, light commercial, heavy-duty and off-highway vehicles, as well as for power generation, aerospace, marine, rail and industrial environment.

    Federal-Mogul Motorparts operates in Romania through two plants located in Ploiesti and a Global Business Center located in Bucharest.

    Visit our website and find out more about us at: www.fmmotorparts.ro

    Requirements

    JOB REQUIREMENTS & SKILLS:

    Fluent in English / Dutch / French (any other is an added value);
    Technical knowledge of mechanical engineering (industrial equipment diesel engines);
    Knowledge of procedures related to logistics;
    Knowledge of SAP (mandatory), MS office – knowledge of NABS/BPCS is an assets KEY.

    EDUCATION:

    Commercial or Engineering degree (or equal through experience); Marketing education is a plus.

    EXPERIENCE:

    Minimum/Essential: 4+ years in a commercial environment; desirable: 4 years in sales function.

    Responsibilities

    PRIMARY PURPOSE(S) OF POSITION:

    User of appropriate procedures and programs to facilitate an effective resolution of a specialized customer care needs. “Inside Sales rep.” is the Off-Highways/HD “Inside Sales managers” & Regional sales managers commercial-operative support (quote, process, identify parts, after-sale services & tool usage) with direct customer & prospects.


    RESPONSIBILITIES:

    Act as part of the Off-Hwy/HD EMEA organization (Voice from & voice to the customers);
    Direct and/or indirect coordination of daily operations with inside & outside departments, customers, internal suppliers as and when required;
    Administer the order entry process and direct shipment;
    Coordinate & follow-up with suppliers, goods receipt & supplier invoice validation;
    Maintenance on Customer Care peer-2-peer relations (pointing, review, setup, tracking);
    Deliver a high standard Inside sales calls incl. customer service;
    Proactive & reactive communication with customers & prospects (verbal, non verbal, electronic);
    Problem solver on customer issues (commercial & technical–commercial);
    Multiple operation systems usage capability to supply best input possible;
    Establish and maintain effective communication channels (internal and external), for receipt and transmittal of information, requirements and priorities;
    Review sales performance versus plan and report progress to Inside Sales Manager;
    Ensure periodic reporting is provided accordingly;
    Actively involved with sales promotions and customer focused activities, as and when required;
    Attend carrier meetings and be involved in the tendering process ensuring contractual service levels are met;
    Monitor BW reports to assess month on month growth;
    Usage of TecCom, where needed;
    Attendance at management meetings when required, to update and provide relevant input to Inside Sales (incl. Customer service) activities;
    Ensure that company policies and procedures are applied consistently and fairly to minimize any risk of potential claims of unfair treatment;
    Maintain records and any necessary/required documentation in relation to the “Inside Sales” operation, ensuring Data Protection Legislation is adhered to at all times;
    Focus on & follow that the company goals and objectives are being achieved;
    Communicate to internal/external customers/suppliers to ensure that each other’s needs are recognized;
    Ensure production of timely and accurate records as and when required;
    Actively seek to keep informed of any changes and will proactively share information and ideas with colleagues where appropriate;
    Checking supplier invoices (3rd party internal supplies) in frame of “Inside Sales manager” guidance;
    Deal with carriers (for ex EMEA DC & 3rd party direct shipment);
    Follow changes to policy given by “Inside sales manager”;
    Communicate customer or business issues to Inside sales manager to determine needs of submitting ISWR Customer Survey.

    INTERFACES:

    Internal: All departments at all levels – Off-HWY regional sales & pull team as primary
    External: Customers, prospects, banks, agents, forwarders and others when required