Inside Sales Representative

Tenneco Inc. is a global manufacturing company, is pioneering global ideas for cleaner air, and smoother, quieter and safer transportation. We're one of the world’s leading designers, manufacturers and distributors of Performance Solutions, DRiV, Powertrain and Clean Air products and technology solutions for diversified markets, including light vehicle, commercial truck, off-highway equipment and the aftermarket.

Tenneco is present in Romania with the Global Shared Services Center in Bucharest and also with the Braking products plant in Ploiesti, Prahova.

JOB REQUIREMENTS & SKILLS:

Fluent in English / Dutch / French (any other is an added value);
Technical knowledge of mechanical engineering (industrial equipment diesel engines);
Knowledge of procedures related to logistics;
Knowledge of SAP (mandatory), MS office – knowledge of NABS/BPCS is an assets KEY.

EDUCATION:

Commercial or Engineering degree (or equal through experience); Marketing education is a plus.

EXPERIENCE:

Minimum/Essential: 4+ years in a commercial environment; desirable: 4 years in sales function.

PRIMARY PURPOSE(S) OF POSITION:

User of appropriate procedures and programs to facilitate an effective resolution of a specialized customer care needs. “Inside Sales rep.” is the Off-Highways/HD “Inside Sales managers” & Regional sales managers commercial-operative support (quote, process, identify parts, after-sale services & tool usage) with direct customer & prospects.


RESPONSIBILITIES:

Act as part of the Off-Hwy/HD EMEA organization (Voice from & voice to the customers);
Direct and/or indirect coordination of daily operations with inside & outside departments, customers, internal suppliers as and when required;
Administer the order entry process and direct shipment;
Coordinate & follow-up with suppliers, goods receipt & supplier invoice validation;
Maintenance on Customer Care peer-2-peer relations (pointing, review, setup, tracking);
Deliver a high standard Inside sales calls incl. customer service;
Proactive & reactive communication with customers & prospects (verbal, non verbal, electronic);
Problem solver on customer issues (commercial & technical–commercial);
Multiple operation systems usage capability to supply best input possible;
Establish and maintain effective communication channels (internal and external), for receipt and transmittal of information, requirements and priorities;
Review sales performance versus plan and report progress to Inside Sales Manager;
Ensure periodic reporting is provided accordingly;
Actively involved with sales promotions and customer focused activities, as and when required;
Attend carrier meetings and be involved in the tendering process ensuring contractual service levels are met;
Monitor BW reports to assess month on month growth;
Usage of TecCom, where needed;
Attendance at management meetings when required, to update and provide relevant input to Inside Sales (incl. Customer service) activities;
Ensure that company policies and procedures are applied consistently and fairly to minimize any risk of potential claims of unfair treatment;
Maintain records and any necessary/required documentation in relation to the “Inside Sales” operation, ensuring Data Protection Legislation is adhered to at all times;
Focus on & follow that the company goals and objectives are being achieved;
Communicate to internal/external customers/suppliers to ensure that each other’s needs are recognized;
Ensure production of timely and accurate records as and when required;
Actively seek to keep informed of any changes and will proactively share information and ideas with colleagues where appropriate;
Checking supplier invoices (3rd party internal supplies) in frame of “Inside Sales manager” guidance;
Deal with carriers (for ex EMEA DC & 3rd party direct shipment);
Follow changes to policy given by “Inside sales manager”;
Communicate customer or business issues to Inside sales manager to determine needs of submitting ISWR Customer Survey.

INTERFACES:

Internal: All departments at all levels – Off-HWY regional sales & pull team as primary
External: Customers, prospects, banks, agents, forwarders and others when required