Services Reservations Specialist- English Speaker
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Knowledge, Skills & Experience:
- previous experience in tourism or customer care will be considered as valuable asset;
- excellent oral and written communication skills;
- customer oriented approach;
- results focusing and proven ability to meet tight deadlines;
- attention to details;
- analytic skills;
- team player;
- fast learner and willing to professionally develop on a long term within our young and dynamic team;
- positive and friendly attitude;
- advanced knowledge of English language;
- any other knowledge in European languages is an advantage;
- proficient usage of Ms Office, Outlook.
- action all booking requests, cancellations and amendments quickly, efficiently and accurately;
- input confirmations and update relevant systems;
- where first choice service is not available, select and offer the best alternative according to relevant criteria;
- develop good working relationships with Suppliers;
- coordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies;
- monitor booking situation of services and highlight to management any potential issues;
- assist members of the Service Reservation Team and other departments as and when workload dictates;
- keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines;
- process prepayments if and when required;
- maximize profits whenever possible by requesting special budgets.
- Competitive financial reward;
- Language allowance;
- Language classes;
- Business trips;
- International mobility;
- Training and development opportunities;
- Wellness programs.