Technical Support in Foreign Languages

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- Good language skills: English and one of the following: German, French, Italian, Spanish, Portuguese
- Good communication skills
- Ability to work under pressure
- Ability to multitask
- Ability to work in a team environment
- Proactive and intuitive
- Available to work in a 24x7 shared model
- General IT knowledge
- Must have: Windows OS, Android OS, MS Office
- Nice to have: Networking, Active Directory, IEM, Database, SQL, ServiceNow, Maximo
- Understanding of financial concepts is a plus

- Providing initial technical software support to clients
- Interacting with client and company functions consistently until problem solution
- Analyzing problems/situations, understanding problem impact on client business
- Applying problem-solving techniques
- Responding to client queries, providing timely resolutions to client issues
- Maintaining highest client satisfaction
- Maintaining positive client relationships even in severe and high-pressure situations
- Logging all related activities using the appropriate tool for each customer query and handling client data securely
- Employing client‘s standard support delivery methodologies and tools
- Performing in international software support delivery processes and environments