Technical Support in Foreign Languages

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Employer: QUALITANCE
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.03.2018
    Short company description

    We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences.

    Requirements

    - Good language skills: English and one of the following: German, French, Italian, Spanish, Portuguese
    - Good communication skills
    - Ability to work under pressure
    - Ability to multitask
    - Ability to work in a team environment
    - Proactive and intuitive
    - Available to work in a 24x7 shared model
    - General IT knowledge
    - Must have: Windows OS, Android OS, MS Office
    - Nice to have: Networking, Active Directory, IEM, Database, SQL, ServiceNow, Maximo
    - Understanding of financial concepts is a plus

    Responsibilities

    - Providing initial technical software support to clients
    - Interacting with client and company functions consistently until problem solution
    - Analyzing problems/situations, understanding problem impact on client business
    - Applying problem-solving techniques
    - Responding to client queries, providing timely resolutions to client issues
    - Maintaining highest client satisfaction
    - Maintaining positive client relationships even in severe and high-pressure situations
    - Logging all related activities using the appropriate tool for each customer query and handling client data securely
    - Employing client‘s standard support delivery methodologies and tools
    - Performing in international software support delivery processes and environments