Community Support Representative with Croatian
Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.Requirements
Fluency in Croatian.
Incredible empathy and understanding of both riders and driver partners alike. You will be an excellent advocate for Uber's users and are passionate about the community experience.
Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.
Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
Excellent communication skills. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email.
Passion. You love Uber. You are driven by helping others and being at the forefront of a highly visible, fast-growing brand.
Agility. You can move quickly with care. You embrace change and can absorb new information with ease.
Proficiency using computers (typing, quickly navigating between various tools)
Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
Passion for helping others and creating support experiences that exceed users' expectations.
Ability to troubleshoot problems and find speedy resolutions.
Skills for handling multiple issues at once to efficiently resolve a large number of inquiries.
Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
Amenable to work time that is shift based totaling 40 hours per week. Weekend and weekly evening shifts are required.
To be an Uber evangelist - you care deeply about the product and getting others excited to ride and partner with Uber.
A bachelor's degree or college experience preferred.
Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments is preferred.
Familiarity with Zendesk is a plus, but not required.
What you'll do
Deliver high-quality service across multiple support platforms (email, chat, phone).
Be a passionate advocate for riders and drivers while answering any questions that come your way.
Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences.
Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
Triage issues and escalate them when necessary.