Business Travel Consultant (French/English Bilingual)

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Angajator: Convergys Romania
  • Turism
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Strainatate
  • Actualizat la: 17.04.2018
    Scurta descriere a companiei

    130,000 Employees. Unlimited Opportunities.
    As one of the largest global players in the contact centre industry, with over 130,000 employees worldwide, you’ll be joining a team of people who are passionate about delivering great experiences for customers - a team that is trusted to run customer services, technical support and sales operations for household names in Financial Services, Telecommunications, Retail, Technology and Utilities.

    Now established in Romania for over 6 years, we’re looking for people to support our continued growth across our Locations in Timisoara and Cluj.

    We offer a supportive environment where people can learn and grow with us, with first class training and career pathways to take you where you want to go. Furthermore we provide great, flexible way of learning on the job, and developing new, specialist skills to help you become a master at what you do. We believe in supporting our emerging talent, that’s why over 80% of our managers are home-grown, and a great number of people took the next step in their career with us last year.

    Walk into any of our contact centres and you’ll feel the buzz and energy about the place. There's always loads going on, from fun days to fundraisers, to smaller team events. There's something for everyone, and we’d love you to be part of it


    Join one of the world’s leading Business Travel organisations, working from our new Business Travel Centre in Dublin.


    •Excellent written and oral communications skills in English and French– role will require inbound, outbound (callbacks), and email communications.
    •Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.
    •Strong listening skills: active listening; able to appreciate the context of the business traveler’s experience
    •Ability to develop valuable and long-lasting relationships with business customers

    Required Skills:

    •Passion for travel / experience with travel
    •Solutions mindset to find the right solution for the customer (., consultative skills), while also closing the sale and potentially up-selling the customer
    •Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.
    •Polished delivery: ability to communicate in a structured and effective manner
    •Quick learner: ability to ramp up quickly and act on feedback constructively
    •De-escalate customer situations: manage customer expectations and follow-up on customer commitments
    •Passion for service, one call resolution and tailoring the solution for the caller
    •Fast typing and computer navigation skills
    •Proficiency in a multi-system environment and ability to multi-Task

    Experience, Education, and Certification:

    •Min 2 years GDS experience (Amadeus (preferred), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) (required)
    •High school degree or equivalent (required)
    •Two years of customer sales or service experience (required)
    •Two years Corporate or Leisure travel industry experience with international booking experience (required)

    What Convergys Offers You;
    •Relocation Allowance of up to €1,600 to move country for the role
    •Refer a Friend for the role and receive €200 vouchers if candidate is successful
    •Competitive annual salary plus Performance Based Bonus Plan
    •20 days annual holiday + 9 statutory days entitlement
    •Convergys discount website with various offers against high street brands and Dublin restaurants
    •Free parking and on-site canteen
    •Excellent company benefits including pension, life assurance, discounts on VHI medical plan and discounted phone plan to name a few


    You will deliver high-touch customer care to business travelers embarking on world-wide travel, finding solutions for flight, hotels, train-travel and beyond before and during their business trips. Your help will ensure they fly with ease, arrive fresh for meetings and get back home on-time for their family and friends.

    Each year our client helps thousands of companies in over 60 markets to better manage their travel programmes by providing modern solutions and exceptional service. Unique in the market, our client operates like an agile and entrepreneurial start-up, voted the #1 Best Place to Work in the UK by Glassdoor 2 years running.

    Want to start your day in our brand new Business Travel Hub?

    You will have a working knowledge of Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre, and will have experience in the travel, airline, hospitality or similar.