Collections & Query management Analyst with Swedish

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

• Fluency in Swedish and English;
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analytical skills;
• Customer service orientation;
• Excellent problem solving and analysis skills;
• Self-Motivated, positive attitude and approach;

The Collections & Query management Analyst with Swedish will be responsible for:
- processing accounts receivable transactions mainly business to business cash collections activities (direct and indirect);
- customer queries and dispute resolution activities (investigating and resolving customer issues - corresponding and negotiating with customers);
- billing, posting customer payments;
- gathering and analyzing financial information;
- analyzing customer account balances;
- writing off uncollectible balances, applying cash remittances and credit adjustments.