IT and CRM Support Specialist

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Angajator: Hunt Recruitment
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 28.02.2018
    Scurta descriere a companiei


    The Job Holder is accountable for developing and improving the communication with the customers of the online store in order to raise their loyalty by offering quality service:

    - Analyzing and debugging of the written code and continuous optimization for CRM
    - Managing and optimizing of the information flows in partnership with the teams in each business unit
    - Leading the communication between training and the call center teams with development teams
    - Customizing the CRM platform according with the optimized information feeds
    - Training for Call Center agents on information flows and CRM functions
    - Training of the business units’ teams who are responsible for solving incidents
    - Communicating with programmers' agencies that implement interfacing with the legacy systems


    - Bachelor's degree in IT area
    - Two years of experience working in a similar role
    - JavaScript programming skills
    - Prior CRM integration with Oracle is a plus
    - Good English skills
    - Good communication skills