Renewal Sales Representative with English and (German OR Turkish OR French OR Hungarian OR Polish)

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

EXPERIENCE:

The successful candidate will have at least 1-2 years of experience in sales/telesales and customer relationship, preferably in IT Hardware & Software. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge would be a plus. The position will require working flexibly and openly with a wide range of team-members.

QUALIFICATIONS:

Proficiency in one of the following languages: German, Turkish, Hungarian, French, Polish
Very good English skills
Very good communication skills, both written and verbal
Proven experience of IT-Hardware & Software support services and components
Good customer skills
Proven influencing and negotiation skills
Strong objection handling abilities
Good numeracy and attention to detail
Ability to effectively manage multiple tasks and priorities
Ability to adapt and acquire new skills quickly
Experience of using computer systems
Ability to work in a high pressured, fast moving and challenging environment

Department Description:

Oracle provides the world's most complete, open, and integrated business Software and hardware systems.

Oracle- Global Renewals Service Centre (GRSC) is one of the largest support groups in Oracle Romania Organization and manages Oracle support contract renewals for all 4 global regions: Asia, Europe, North America and Latin America.

RESPONSIBILITIES:

The Support Service Renewals Specialist will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.

Selling support services after point of system sales or upselling for existing active contracts
Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
Accountable for timely service renewals for small to medium-sized customers in assigned territory.
Educates customers on e-business practices and any associated contractual implications.
Accurately forecasts business targets and opportunities in territory.
Promptly handles and solves customer objections and complaints.
Prepares correct sales orders and quotes.