Services Reservations Executive

Cteam Human Capital este una dintre companiile reputate in piata de resurse umane si livreaza servicii de consultanta HR (studii salariale, compensatii & beneficii, etc.), recrutare si selectie, administrare de personal, coaching, training, teambuilding, atat in Romania, cat si pe pietele din Europa unde este prezenta.

Din 2016, Cteam Human Capital face parte din grupul international de companii Cteam, cu birouri in Bulgaria, Bosnia-Hertegovina, Cehia, Croatia, Moldova, Romania, Serbia, Slovacia.

• Previous experience in tourism or customer care will be considered as valuable asset;
• Excellent oral and written communication skills;
• Customer oriented approach;
• Results focusing and proven ability to meet tight deadlines;
• Attention to details;
• Analytic skills;
• Team player;
• Fast learner and willing to professionally develop on a long term within our young and dynamic team;
• Flexible and open to change and challenges;
• Positive and friendly attitude;
• English language – advanced level;
• Proficient usage of Ms Office, Outlook.

• Action all booking requests, cancellations and amendments quickly, efficiently and accurately.
• Input confirmations and update relevant systems.
• Where first choice service is not available, select and offer the best alternative according to relevant
criteria.
• Develop good working relationships with Suppliers
• Co-ordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies.
• Monitor booking situation of services and highlight to management any potential issues.
• Assist members of the Service Reservation Team and other departments as and when workload dictates.
• Keep operations staff informed on the status of any bookings that cannot be confirmed within the set
deadlines.
• Process prepayments if and when required
• Maximize profits whenever possible by requesting special budgets.

• Competitive financial reward
• Language allowance
• Language classes
• Business trips
• International mobility
• Training and development opportunities
• Wellness programs