Customer Services Representative - Dutch/Finnish/Swedish

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

Required Skills

-Native or near native language proficiency in Dutch/Finnish/Swedish
-Good command of English language
-Demonstrated professional customer service skills with a respectful and positive attitude
-Excellent spoken and written communication abilities
-Demonstrated analytical and problem-solving skills
-Self-motivated, hands-on and independently working individual
-Adaptability and capacity to easily find solutions
-Proactive attitude
-Attention to details
-Very good computer knowledge: hardware/ software

Main Responsibilities

-Operates the entire electronic services destined to the customers - takes over and initiates calls and emails, operates in the data basis.
-Provides information via telephone, e-mail or chat, gives support, treats claims according to work procedures and instructions.
-Registers each call, email and chat taken over or initiated in the data basis, according to work procedures.
-Participates in the improvement of quantitative and qualitative parameters of customer service.
-Promotes the company's image through attitude, knowledge, customer orientation and availability towards customer needs.
-Gives support to less experienced colleagues and demonstrates team spirit.
-Is trained in and assimilates the modifications intervened in the company's procedures and services.
-Asks for support from the supervisor or the coach for solving the difficult emails.
-Is aware of and respects the provisions of the Internal Regulations and the work procedures in the company.
-Is aware of and respects the company regulations with regards to Data Protection and Security Standards.

Working hours: Monday – Friday 10:00 – 18:30 Romanian time

Benefits:

-Attractive rewards and additional performance based bonuses
-Annual fixed bonuses
-Full private medical insurance & discounted prices for the dependents of the employee
-Child birth support
-Online library access for passionate book readers
-Health & Nutrition: Health and wellness services at the office
-Various discounts for gym classes & other recreational activities
-Free development training, for both personal and professional purpose, via our E-Learning platform
-Multicultural and enthusiastic work environment
-Access to the company’s cultural events including well-known festivals in Romania
-Relocation support