Exchange Support Engineer with French - Canada Timezone - External Staff Position

We are looking for people who:


•      Are smart and intellectually curious,

•      Seek a challenging work experience,

•      Want to learn and gain greater expertise in their field,

•      Are interested in a wide range of professional development opportunities,

•      Enjoy providing the highest level of customer experience,

•      Work with passion, while having fun, and act in an honest and ethical manner,

•      Speak English and French fluently,

•      Would like to join the team doing support for Canada (from 4:00 pm to 1:00 am).


Key responsibilities:


•      You will represent Microsoft in front of the customer and resolve technical issues involving Microsoft products and services.

•      Act as a technical focal point in relationships with other companies.

•      Exhibit leadership through personal responsibility, accountability and teamwork.

•      Occasionally manage critical situations on technical and relationship level.

•      Use trace analysis or debugging skills to analyze problems and develop solutions to meet customer needs.

•      Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.


Technical Requirement:


•      Microsoft Office 365 technical competency: possess a broad knowledge of Office 365 technical architecture

•      Basic knowledge of Exchange On-Premise Technologies (Exchange Server)  

•      Understanding of domain infrastructure

•      Understanding of general troubleshooting methods

•      Basic knowledge of Exchange Online Technologies  

•      Basic understanding of Windows Server technologies (Active Directory)  

•      Basic understanding of Office 365 identities

•      Good understanding of Microsoft’s cloud offerings