Customer Support Agent with Italian and English

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

For one of the largest international provider of customer experience, technical support, and sales operations solutions, we are looking for a Customer Support Specialist with Italian and English!

Job Description:
Process all incoming phone calls from customers and manage all requests, changes, and cancellations as necessary;
Deal with members’ email queries promptly and efficiently, in accordance with company procedures;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships and trust with customer accounts through open and interactive communication;
Provide accurate, valid and complete information by using the right methods/tools;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Keep records of customer interactions, process customer accounts, and file documents;
Follow communication procedures, guidelines, and policies;
Take the extra mile to engage customers.

Requirements:
Previous customer support experience is an advantage;
Ability to write and speak fluently, clearly and concisely in Italian and English;
Strong time management skills;
Enjoy working in a fast-paced environment;
Excellent problem-solving abilities;
Empathetic and can communicate in a caring and friendly manner;
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones;
Strong team spirit with passion and drive to help users and deliver the best in customer service.