Process Improvement Specialist with Romanian/Hungarian/Croatian/Polish/Slovakian/Slovenian/Czech

Employer: VIVRE DECO
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.02.2018
    Short company description

    Vivre started to develop its business in 2012, becoming the most important online retailer on the Romanian market, as well as a large part of Central and Eastern Europe maintaining both its original starting culture and passion and desire to build something wonderful!

    With more than 300 professionals forming the Vivre community, we emphasize both our clients, suppliers, and our motivating work environment. We deal with difficult situations in improving user experience, finding and sorting products, automating logistics operations and warehouse processes, advancing customer interactions, refining reports and data, marketing and accounting efficiency.

    We believe that all areas of our business are touched by professional people.

    Requirements

    Join the Customer Support Team at Vivre!

    We learn and grow together in the most successful start-up of Romanian e-commerce!

    Very important for us is your way of being. Nowadays, the colleagues we need in our team have to be proactive, oriented towards finding solutions through very good communication both within the team and in the relationship with our clients.

    We count on you for having the required skills:
    • Increased attention to detail, responsibility, fairness, seriousness and good organization of time;
    • Ability to analyze and identify the situations created in the relationship with clients and in solving the cases contingencies;
    • Ability to concentrate on multiple tasks at the same time and ability to make decisions;
    • Positive attitude, proactivity, self-motivation and team spirit;
    • The pleasure and the ability to learn and improve.

    That is why we consider it necessary to have:
    • University degree;
    • Good written and oral communication skills in Romanian;
    • Writing and oral communication skills in English - at least medium level;
    • Medium working knowledge in MS Office (especially Word and Excel) - is an advantage.

    Responsibilities

    What will you be doing?
    For starters, you'll be doing the following:
    • Updating and checking status of orders placed by clients in the IT system;
    • Tracking orders placed by customers and product status over the period delivery;
    • Understanding and processing customer requests by e-mail, phone or facebook, throughout
    the delivery process, by properly implementing the legal and commercial framework;
    • Providing support and proposing advantageous solutions to customer requirements and in
    compliance with the rules and procedures.

    Over time, you will be given more complex tasks to help you develop your skills:
    • Tracking and securing deliveries to the company's customers following shipment and providing communication with the courier company for the correctness of deliveries;
    • Making various reports and analyzes related to the categories of clients, orders or activities;
    • Centralize emails or phone issues, tracking their resolution with other departments and involvement in their management strategy;
    • Researching and implementing solutions for customer complaints / requests / needs;
    • Provide support in implementing various organizational projects together with others
    departments (Acquisitions, Logistics, Marketing, IT).

    Other info

    Why Join Customer Support at Vivre?

    • Motivational salary package (fixed salary, meal vouchers and bonus based on results);
    • Medical subscription to one of the top private medical service providers in Bucharest;
    • Support for initial team training and development;
    • Joining a young, responsible, multicultural and dynamic team;
    • Employment contract for an indefinite period;
    • Work schedule: 8 hours a day. From Monday to Friday, 09.00-18.00, including 1 hour lunch break.