VAS Engineer

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

• Knowledge of servers HW/SW and their characteristics in Service networks area (e.g. SMSC, MMS, Voice Mail, Video Mail, VPN, OTA, Email, ADC, Intelligent Network, OLM, SAPC, SASN)
• Cloud infrastructure OpenStack
• Good level of OS: UNIX (Sun Solaris, HP-UX), Linux, Windows
• Basic experience with Databases: Oracle, LDAP
• Experience with scripting languages: KSH, Bash, Perl
• Basic understanding of TCP/IP suite
• Good knowledge of GSM network architecture
• Good knowledge of SQL language
• Good knowledge of UNIX operating system commands
• Good knowledge of Windows
• Good knowledge of resource availability indicators and their interpretation.
• Good knowledge of network implementation/integration processes
• Good knowledge of English

Other Requirements (Competencies):
• French represents an advantage
• Be able to work independently and proactively
• Flexible and responsive to changing work patters and demands
• Able to work as a member of a team and lead junior staff
• Able to work under pressure
• Open approach to solving problems
• Methodical approach to work
• Must be able to work to tight timelines
• High degree of analytical and investigative abilities
• Willing to learn

• To act on relevant problems escalated from the Front Office surveillance team so that resource problems are remedied or escalated to corresponding system support units according with defined SLA
• Follow the cases with the system support units till they provide a viable solution for each case
• Closely following of case life cycle and regular updates performed in ticketing application
• Daily checks of HW/SW under responsibility
• Regular reports creation
• Proactive daily verifications and solving of found issues
• Ensure that operational procedures are up to date. New operational procedures constantly created.
• Change Management
• Vendor Management
• Performance Management
• Incident Management
• Problem Management
• Problem solving - troubleshooting
• Fulfilment
• Preventive maintenance activities
• Project and KT support
• Traffic/trend monitoring
• Documentation-OPI (Operations Procedure Instruction)/WI(Working Instruction)
• Creation and improvements of monitoring tools
• Account management
• Back & Restore activities
• Incident Report analysis
• Capacity analysis
• System Administration