Front Office Technician
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Employer: | ALTEN Romania |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 19.04.2018 |
Remote work: | On-site |
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.
Requirements
• Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
• Networking knowledge:
o Description and differences between: HUB, SWITCH, Router
o OSI Model
o Addressing: IP, MAC
o TCP and UDP
• Good knowledge of Microsoft Office suite
• Experience in a Telecom Environment or experience in a relevant field (computer programming, IT helpdesk support) is a plus
• Fluent in English: conversation and writing
Other Requirements:
• Spanish skills are a plus
• Certifications: any Certification related to Telecom shall be an added advantage
• Strong communication skills
• Aptitude for quickly learning technical and procedural topics
• Strong analytical and organizational skills
• Self-starter and pro-active
• Strong performance focus
• Self-motivated and works well under pressure.
• Excellent team-working skills, stress resistant
• Work independently, keep own competence and skills up to date
• An FO engineer interacts with other technicians, customer technical staff and other groups within Service Delivery organization (other Front Office teams, Incident Manager, Back Office, Problem Management, Change Manager, COM, MSIP)
o Network surveillance, 1st level restoration and preventative maintenance
o Monitors, performs troubleshooting, fault acknowledgement and fault analysis
o Work with the application for trouble ticket management
o Maintains the service delivery level within the agreed SLAs
o Follow-up on incidents, registered but not solved, escalated to next level support
o Interprets / understands technical information and prepares technical documentation
o Working independently and within team to keep the competence and skills up to date
o Solves standard problems based on the existing procedures
o Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)
o Work in an international environment, with customers and suppliers
o Use effectively telecom knowledge to manage faults and customer demands
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