Support Engineer (FRENCH)

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

FRENCH speaker and looking for a job? Explore our career opportunities!

Imagine a day at Stefanini - Take a look!

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Solving hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.

Imagine a day at Stefanini - Take a look!

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Solving hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.

You will be awarded for your success with:

- Attractive salary package;
- Contract for unlimited period of time;
- Up to 27 days Annual Vacation;
- Massage sessions;
- Relaxation room (foosball table, ping pong, board games);
- IT and Soft skills training provided by our specialists;
- Opportunity to develop a career within a stable multinational environment - Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
- Friendly, fun and young team.

Working hours:

• Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.