Technical Support (ENGLISH)

Employer: Stefanini Romania
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.11.2018


    ENGLISH speaker and looking for a job? Explore our career opportunities!

    Ideal candidate:

    • English advanced level;
    • Motivation for learning new information;
    • Ready to acquire new skills (communication skills, technical skills etc.)
    • A team player that shows flexibility and perseverance in managing a good working relationship with clients and colleagues;
    • Willingness to help people in having continuity in their computer-based activity;
    • Previous successful customer service experience is considered an advantage;
    • Strong written and oral communication skills;
    • Able to communicate problems/issues to customers in a non-technical manner;

    Imagine a day at Stefanini - Take a look!
     
    • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
    • Logging remotely to clients computer and help them solve software issues;
    • Documenting issues that you deal with on a daily basis into the ticketing system;
    • Troubleshooting hardware, software and network related issues;
    • Escalating problems to the next level of support when necessary;
    • Help the client with all the necessary information

    You will be awarded for your success with:
     
    • Flexible schedule, including 24 x 7 shifts
    • Attractive salary package;
    • Contract for unlimited period of time;
    • Up to 27 vacation days;
    • Bonus for referring new colleagues;
    • Private Medical subscription;
    • Massage sessions;
    • Relaxation room;
    • Public transportation reimbursement;
    • Meal tickets;
    • IT and soft skills training provided by our specialists;
    • Opportunity to develop a career within a stable multinational environment Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.
    • Friendly, fun and young team