Switchboard Agent with German
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Concentrix is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents.Cerinte
Experienced operator of a Desktop Computer System and possess a familiarity of MS Operating Systems (Vista / Windows 7)
Experienced using Microsoft Office applications : Excel, Word
Abilities navigating internet/intranet using Internet Explorer
Demonstrated ability in using Communication applications such as E-Mail/telephony equipment
Good verbal communication skills in German Language (C1/C2)
Good organisational and administrative skills
Good interpersonal skills
Able to act assertively and confidently
Ability to work under pressure and deal with demanding situations
To learn quickly in a changing environment
To use own initiative and make decisions
Ability to prioritise and manage own workload
Team player - helping the team to achieve objectives, identifying issues in an objective and factual manner
Ability to communicate effectively at multiple levels
Meets challenges with a positive attitude
It is a requirement of the Switchboard team to provide a flexible approach to their normal duties and support the wider team as and when business requirements dictate. It is on occasion necessary to undertake additional duties and training where necessary in order to provide cover in the event of absence and in the event of increased work volumes.
Working in a team as a German Switchboard Operator for an automotive company.
You will have a fantastic telephone manner and ability to deliver excellent customer service over the phone.
You will be able to speak basic English.
You must be able to encompass our professional and friendly values at all times.
A working knowledge of standard IT packages, attention to detail and organisational skills are essential.
Previous telephone experience is essential.
Responsible for answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Ensure that all the calls are routed to the appropriate department or person in polite and professional manner.
General day-to-day duties include but are not limited to:
Handle outgoing, interoffice or incoming calls.
Experience of providing front line customer service in a courteous, welcoming manner.
Take and relay messages.
Handle emergency calls.
Assist callers with other questions.
Provide customers with telephone numbers and other information.
Place a person-to-person call.
Perform receptionist functions as needed.
Handle all directory assistance queries
Perform duties such as typing and sorting mail.