Renewal Representative - German Market

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Employer: Oracle
Domain:
  • Customer Support - Client Service
  • IT Software
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.02.2018
    Remote work: On-site
    Short company description

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.

    Requirements

    EXPERIENCE:
    The successful candidate will have at least 1-2 years of experience in sales/telesales and customer relationship, preferably in IT Hardware &Software. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge would be a plus. The position will require working flexibly and openly with a wide range of team-members.


    QUALIFICATIONS:
    • Very good English and German skills
    • Very good communication skills, both written and verbal
    • Proven experience of IT-Hardware & Software support services and components
    • Good customer skills
    • Proven influencing and negotiation skills
    • Strong objection handling abilities
    • Good numeracy and attention to detail
    • Ability to effectively manage multiple tasks and priorities
    • Ability to adapt and acquire new skills quickly
    • Experience of using computer systems
    • Ability to work in a high pressured, fast moving and challenging environment

    Responsibilities


    Oracle provides the world's most complete, open, and integrated business software and hardware systems.
    Oracle- Global Renewals Service Centre (GRSC) is one of the largest support groups in Oracle Romania Organization and manages Oracle support contract renewals for all 4 global regions: Asia, Europe, North America and Latin America.


    RESPONSIBILITIES:
    The Support Service Renewals Specialist will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.
    • Selling support services after point of system sales or upselling for existing active contracts
    • Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
    • Accountable for timely service renewals for small to medium-sized customers in assigned territory.
    • Educates customers on e-business practices and any associated contractual implications.
    • Accurately forecasts business targets and opportunities in territory.
    • Promptly handles and solves customer objections and complaints.
    • Prepares correct sales orders and quotes.

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