Operational Process Manager
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Angajator: | Prohuman |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 22.02.2018 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
For our client a well-known leader in personal systems and printing, we are looking for a Operational Process Manager.
Requirements:
- First level university degree or equivalent experience;
- Good command of English language – minimum B2 level;
- Typically 2-3 years of related experience (e.g., sales support, customer service, general support roles);
- Advanced communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management;
- Good command of PC and Microsoft Office pack;
- Excellent communication and coordination skills;
- Conflicts resolution abilities;
- Problem solving;
- Pro-activeness, receptivity.
Responsibilities:
- Responsible for the execution of operational processes across the end to end sales cycle (may include quote and configuration, pricing, bid/win proposal, quota setting, crediting, and measurement of sales compensation, services engagement and contract management, order management etc.);
- Measures, reviews and analyzes for efficiency and effectiveness of defined processes;
- Accountable for operational performance based metrics and agreed upon service level objectives/agreements as well as ensuring adherence to client's policies and compliance with applicable legal requirements.
Job Code: 150118AB
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