Operational Process Manager

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Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.02.2018
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    For our client a well-known leader in personal systems and printing, we are looking for a Operational Process Manager.

    Requirements:
    - First level university degree or equivalent experience;
    - Good command of English language – minimum B2 level;
    - Typically 2-3 years of related experience (e.g., sales support, customer service, general support roles);
    - Advanced communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management;
    - Good command of PC and Microsoft Office pack;
    - Excellent communication and coordination skills;
    - Conflicts resolution abilities;
    - Problem solving;
    - Pro-activeness, receptivity.

    Responsabilitati

    Responsibilities:
    - Responsible for the execution of operational processes across the end to end sales cycle (may include quote and configuration, pricing, bid/win proposal, quota setting, crediting, and measurement of sales compensation, services engagement and contract management, order management etc.);
    - Measures, reviews and analyzes for efficiency and effectiveness of defined processes;
    - Accountable for operational performance based metrics and agreed upon service level objectives/agreements as well as ensuring adherence to client's policies and compliance with applicable legal requirements.

    Job Code: 150118AB

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