Project Officer 24X7

Key Attributes
• Professional and positive approach
• Diligent with attention to detail
• Ability to cope under pressure
• Collaborates well
• Dynamic and vigorous
• Self-motivated & self-sufficient
• Effective communicator at all levels
• Team player, and able to work on own initiative
• Assertive, adaptable, and creative
• Analytic ability
• A can do attitude and willingness to go the extra mile when required

Key Skills
• Fluency in English required
• Relevant tertiary qualification preferred ( eg. ITIL )
• Proven PO/Project Analyst or Coordinator experience and knowledge of project management
• Understanding of the principles and frameworks of successful project management from a support perspective
• Proven experience in providing service to internal stakeholders to achieve successful project outcomes
• Understanding of project delivery and acceptance processes within a fast-paced business environment
• Demonstrated capability for problem solving, decision making, sound judgment, assertiveness
• Excellent oral and written communication skills as well as excellent presentation skills with ability to conduct presentations comfortably to large groups
• Strong relationship building and interpersonal skills
• Experienced user of MS Project and MS Office toolset (Word, Excel and PowerPoint)

KPIs
• Successful administration of project management framework, processes, and tools
• Collation of status reporting across multiple programs and business functions
• Effective tracking and communication of project status and metrics
• Support the creation and improvement of processes, procedures, and tools

Key Tasks
• Assist and advise leaders, and teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment
• Act as a reference point for PO queries and information and an advocate for best practices in project management
• Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete
• Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects
• Provide assistance to maintain and update the project management framework and disciplines necessary to support a Project
• Develop positive relationships with managers and staff, provide support including facilitation, tracking and reporting on projects, and training
• Assist in managing enterprise level resource allocation, including adjustments based on emerging business or technical opportunities and challenges
• Assist with establishing PO stakeholder management plan and implementation of the communication framework
• Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels
• Understand the deliverables of internal and external customers and contribute to success through cooperative and collegial processes
• Develop and maintain a basic understanding of customer policies and procedures as relevant to processes

Reports to
• Service Delivery Manager, Team Leader, Global Programs