IT Escalation Engineer - WPS

Employer: Allianz Technology SE Munchen Sucursala Bucuresti
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.07.2018
    Short company description

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE Munchen Sucursala Bucuresti is the principal driver behind transforming Allianz into a digital group.

    Requirements

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group .

    Allianz Technology in Romania is a professional expertise center offering a wide range of services: human resources, financial, actuary and IT support to the Allianz Group.

    Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!

    Job role

    The team “3rd level and Escalation Engineering” is responsible for 24/7 incident resolution and interacts closely with other Allianz Technology units and suppliers (including DXC, Citrix, IBM).

    Requirements

    Experience with Windows Server 2008, 2012 and 2016
    Several years of practical experience within IT Service environment
    Demonstrated ability in troubleshooting issues with desktops/servers
    Expert knowledge within Xen Desktop, Xen Server, Xen App
    Understanding of software development methodologies and technologies as well as ITIL concepts & processes
    Reliable handling of Citrix Virtualization Technology

    Skills

    Ability to build and maintain relationships at cross section of stakeholders including senior levels
    International work experience and ability to understand and work with a complex multi-national organization and global teams
    Good interpersonal and collaboration skills as well as ability to jointly work with multiple groups
    Experience in managing projects/tasks in a global environment
    Desired - Intermediate German skills

    Responsibilities

    Responsibilities

    Incident and Problem Control & Tracking
    Technical point of contact in case of escalation
    IT Performance Management with analytic experience for responsible Services
    24/7 Support (On-Call duty for escalations)
    End to end monitoring using NexThink

    Other info

    Benefits

    o Health and Well-being:
    • Kinetotherapy Room and Corporate Massage;
    • Weekly Fruit Day;
    • WorldClass Gym Discounts.
    o Personal and professional development:
    • Complete training curricula available (tailored courses);
    • German Language Courses for any level;
    • All you can read with Bookster!
    o Extra Perks:
    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!
    o Attractive compensation package:
    • Fixed salary compensation along with rewards & incentives performance-related bonus scheme;
    • Meal and Gift Tickets.