Dispatch Affiliate Admin.

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Employer: Mood Media
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 13.03.2018
    Short company description

    Mood Media is the global leader in elevating customer experiences. Through the right combination of sight, sound, scent, systems and social mobile technologies, Mood’s solutions reach more than 150 million consumers a day.
    With more than 500,000 active client locations around the globe, they consult and serve more than 850 businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants and thousands of small businesses.


    At least 3 years experience as a dispatcher
    English – proficient level
    Computer literate
    Strong leadership skills with the ability to solve problems quickly and efficiently
    Ability to identify and constructively make recommendations regarding operational improvements
    A positive attitude and excellent customer service skills
    Strong written and oral communication skills
    Flexibility to work day/afternoon shift


    Working closely with the IA Dispatchers to process the completion paperwork sent by the IA, once their technician has completed the work
    Following up with the IA after a determined period to provide updates
    Creating Sales Orders to include the charges involved in getting the service restored
    Processing Ready To Bill tasks prior to sending them over to AR
    Transcripting the resolution notes on the completion paperwork into Oracle, adapting the formulations to fit Mood's professional language expectations