Dispatch Affiliate Admin.
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Mood Media is the global leader in elevating customer experiences. Through the right combination of sight, sound, scent, systems and social mobile technologies, Mood’s solutions reach more than 150 million consumers a day.
With more than 500,000 active client locations around the globe, they consult and serve more than 850 businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants and thousands of small businesses.
At least 3 years experience as a dispatcher
English – proficient level
Strong leadership skills with the ability to solve problems quickly and efficiently
Ability to identify and constructively make recommendations regarding operational improvements
A positive attitude and excellent customer service skills
Strong written and oral communication skills
Flexibility to work day/afternoon shift
Working closely with the IA Dispatchers to process the completion paperwork sent by the IA, once their technician has completed the work
Following up with the IA after a determined period to provide updates
Creating Sales Orders to include the charges involved in getting the service restored
Processing Ready To Bill tasks prior to sending them over to AR
Transcripting the resolution notes on the completion paperwork into Oracle, adapting the formulations to fit Mood's professional language expectations