Dispatch Affiliate Admin.

Employer: Mood Media
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.08.2018
    Short company description

    Mood Media is the global leader in elevating customer experiences. Through the right combination of sight, sound, scent, systems and social mobile technologies, Mood’s solutions reach more than 150 million consumers a day.
    With more than 500,000 active client locations around the globe, they consult and serve more than 850 businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants and thousands of small businesses.

    Requirements

    At least 1 year experience as a dispatcher/related field
    English – proficient level
    Computer literate
    Ability to identify and constructively make recommendations regarding operational improvements
    A positive attitude and excellent customer service skills
    Strong written and oral communication skills
    Sound system compatibility knowledge is a plus
    Flexibility to work day/afternoon shift

    Responsibilities

    Based on a daily report, you will work your assigned task to ensure that the customer communication is facilitated through their 3P system
    You have to prioritize based on client status, urgency of their issue and SLA. Most of your clients are international retail chains, which are very specific about their requirements
    You will provide updates, submit proposals and validate paperwork as part of the service process for each client assigned to you
    You will submit equipment orders based on their system specifications
    You will have to communicate with the dispatcher and technician of that assigned ticket to ensure the accuracy of the information provided to our customers
    You will work with several platforms to update our clients through their 3P tickets
    You will work with colleagues to ensure accuracy of information and updates in a timely manner