Analyst Support

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Angajator: Inetum Romania
Domeniu:
  • Banci
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 11.02.2018
    Remote work: On-site
    Scurta descriere a companiei

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Cerinte

    · Graduate from University degrees and Engineers, with an exposure to Finance, you ideally have a functional knowledge in finance and global markets, more precisely on Forex activities
    · 2-3 years experience of support in a financial environment, ideally supporting general FX trading
    · Experience in similar domain or involving client contact will be considered
    · English: fluent; French is a plus


    · You have an understanding of Unix & Linux, Windows, SQL (Oracle)
    · Knowledge of C#, Tibco and Network are a plus

    We also value:
    · good analytical skills and ability to summarize key messages;
    · good communication skills, adaptability and self control;
    · client-driven approach & Service oriented;

    Responsabilitati

    · Main responsibility will be to support FX users on our Cross Asset platform: traders, sales and middle office
    · Incident management raised by the users up to their resolution
    · Analyze the incidents thoroughly (technical & functional aspect)
    · Escalate the incidents to appropriate development team (support level 3) when required. Liaise with relevant IT teams regarding new functional and technical enhancements
    · Technical and applicative monitoring of the platform
    · User training : Ensure knowledge of users is up to date on the applications
    · Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and issues
    · Ensure the continuity of the business by a strong relationship with the local development team, the helpdesk-support team, the infrastructure teams, and the other PRD teams in the world
    · Make available the knowledge of the local activity by promoting and updating specific documentation
    · Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities

    Alte informatii

    Competitive remuneration based on qualifications and seniority;
    · Yearly bonus per company policy;
    · Discounts for retailers;
    · Medical services and life insurance;
    · Private pension contribution;
    · A modern working environment: open, informal, fun atmosphere;
    · Continuous training and development programs;
    · Work from Home 1 day/week.

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