Dispatcher (with English) - Night Shifts

Angajator: Mood Media
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.10.2019
    Scurta descriere a companiei

    Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

    Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.

    Cerinte

    ESSENTIAL JOB FUNCTIONS

    • High School education or GED
    • 1-3 years experience in Customer Service.

    Responsabilitati

    ESSENTIAL JOB FUNCTIONS

    • Coordinate timely service or removal requests ensuring client specific SLAs are met.
    • Receive and input service orders into Oracle and document all on-going communication including job completion notes in Oracle according to departmental standards.
    • Ensure that Ready to Bill tasks are sent to the Billing team in a timely manner and all Tasks are designated correctly.
    • Takes a proactive approach to anticipating and preventing scheduling conflicts. Troubleshoots client service issues when able.
    • Provide function support on a daily basis and ongoing support on various projects for the department.
    • Participates in phone queue answering and cooperates with other team members to ensure service standards are met as needed.
    • Performs other related duties as assigned.