Windows System Administrator

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Employer: confidential
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • nationwide
    Updated at: 05.03.2018

    Basic Requirements:
    • Experience in a high-availability clustered environment
    • In-depth understanding of windows architecture and troubleshooting experience with the ability to analyze technical problems to prevent future occurrence.
    • Subject matter expert in windows server management tools and best practices
    • Ability to structure, draft and review technical documentation
    • Ability to work under pressure and remain decisive.
    • Should be able to mentor junior member of the team.
    • Should act as a role model
    • Ability to conceptualize problems
    • Experience with Backup software and strategies.
    • Willingness to learn new things
    • Extremely flexible if work flow is changing
    • Fluent English (spoken and written)
    • Communicative competence (pro-active)
    • Team player
    • A very positive attitude towards life
    • Highly motivated
    • Available to work in shifts covering; 7-23 timeframe
    Nice to have:
    • ITIL Certified (foundation or/and practitioner) or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines
    • Experience with Flex Systems & Storwize V7000.
    • Familiarity with network infrastructure (LAN/WAN).
    • Knowledge and understanding of network applications, web servers, email servers, firewalls, databases, file shares and print servers


    Role Responsibilities:
    • Ensure server availability compliance to Service Level Agreements.
    • Windows OS & AD Incident Management
    • Windows OS & AD Problem and change management
    • Plan OS Hardening of Windows 2003/2008/2012 Servers
    • Plan, create and implement Group Policy as per standard procedures.
    • RAID Configurations and Disk management utilities tools.
    • Performing Windows OS disaster recovery
    • Working on escalated tickets
    • Co-ordinate with the appropriate teams for incident resolution for high severity or escalated incidents.
    • Troubleshoot escalated issues.
    • Implement/document best practices
    • Recover OS / Hardware to a consistent state
    • Take ownership of virus outbreak management
    • Liaison with Customer Security Officer
    • Test Monthly MS Fixes / Patches
    • Decommission server
    • 3rd party vendor coordination and escalation
    • Create and update technical documentation
    • Responsible for review and update RCA document for Severity 1 & Severity 2 incidents.
    • Impact Analysis of Monthly MS Fixes / Patches
    • Review of Historic Incidents to discover regularly repeating incidents
    • Handle Problems related to recurring incidents
    • Problem record creation for RCA analysis of Sev1 Incidents
    • Hardware and Software Vendor escalation for problem record resolution
    • Trend analysis of issues and corrective actions
    • Periodic Security Baseline Analysis
    • Evaluate, Test and Deploy of clustering software updates