Account Operations Lead-French speaker

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:

First level university degree or equivalent experience.
Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills:

Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management;

Mastery in English and french required.

Intermediate understanding of moderately complex internal operational issues.
Developed problem-solving and analytical skills.
Broad knowledge of the end-to-end process of sales operations.
Developing knowledge of local legal compliance issues.

Demonstrated teamwork and collaboration skills.
Ability to structure and apply developed organizational skills to manage daily operational issues.

Responsibilities:

Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.

Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).

Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.

Contributes to efforts to optimize current processes, often collaborating with other groups within the company to improve day-to-day activities.

Represents team as a subject matter expert on internal processes to other functions and organizations.

French advanced skills required